Privacy Policy

Neumann Designs & Accessories LLC
Exclusive U.S. Partner of Carmen Borja

Effective Date: May 1, 2025
Last Updated: May 1, 2025

1. Introduction

Neumann Designs & Accessories LLC (“Neumann Designs,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online store specializing in Carmen Borja luxury home textiles.

Important: All data processing is conducted by Neumann Designs & Accessories LLC from our United States operations. Carmen Borja S.L. is our product supplier and brand partner only.

By using this website, you agree to the practices described in this Privacy Policy.

2. Who We Are

Neumann Designs & Accessories LLC is a U.S.-based company located in Connecticut, responsible for all sales, marketing, fulfillment, customer support, and data processing for U.S. customers purchasing Carmen Borja products.

We are the sole data controller for all personal information collected through this website.

3. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

Create an account or make a purchase
Subscribe to our newsletter
Contact customer service
Participate in surveys or promotions

This information includes:

Name and contact information (email, phone, address)
Billing and shipping addresses
Payment information (processed securely through Square)
Order history and preferences
Communication preferences and marketing consent

Information Collected Automatically

When you visit our website, we automatically collect:

IP address and general location data (city/state level)
Browser type, version, and device information
Pages visited, time spent, and clickstream data
Referring website and search terms
Shopping behavior and preferences

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and shopping cart
Analyze website traffic and user behavior
Improve user experience and site functionality
Process transactions securely
Provide personalized product recommendations

You can control cookie settings through your browser or our cookie preference center.

4. How We Use Your Information

We use collected information for the following business purposes:

Order Processing and Customer Service

Process, fulfill, and track your orders
Communicate about purchases and shipping
Handle returns and exchanges (store credit only)
Provide customer support and assistance
Manage your account and preferences

Business Operations

Maintain and improve our website functionality
Analyze customer behavior and shopping patterns
Develop new products and improve existing offerings
Prevent fraud and ensure transaction security
Comply with legal and regulatory obligations

Marketing Communications (With Your Consent)

Send promotional emails about new products and sales
Provide personalized product recommendations
Inform you about special offers and events
Customize your shopping experience

You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist with business operations:

Essential Service Providers

Square: Payment processing (PCI DSS compliant)
ShipStation: Order fulfillment and shipping management
TaxJar: Tax calculation and compliance reporting
QuickBooks: Accounting and financial record keeping
Email marketing platforms: Newsletter and promotional communications (only with your consent)
Web hosting and analytics providers: Website operation and improvement

All service providers are contractually required to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose information when required by law or to:

Comply with legal process, subpoenas, or court orders
Protect our rights, property, and legal interests
Investigate suspected fraud or security issues
Protect the safety and rights of our customers and the public

Business Transfers

In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of that transaction, subject to applicable privacy laws.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

SSL encryption for all data transmission
Secure payment processing through Square
Regular security monitoring and updates
Limited employee access on a need-to-know basis
Secure data storage and backup systems

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this policy
Maintain your account and provide services
Comply with legal and regulatory obligations
Resolve disputes and enforce agreements

Specific retention periods:

Account information: Until account deletion is requested
Purchase records: 7 years for tax and legal compliance
Marketing preferences: Until you unsubscribe
Website analytics: 26 months maximum

8. Your Privacy Rights

You have several rights regarding your personal information:

General Rights (All Users)

Access: Request information about what personal data we have about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal data (subject to legal requirements)
Opt-out: Unsubscribe from marketing communications at any time
Account control: Update your preferences through your account settings

California Residents (CCPA/CPRA Rights)

Under the California Consumer Privacy Act, you have additional rights:

Right to know: Detailed information about personal information collected and how it’s used
Right to delete: Request deletion of personal information (with certain exceptions)
Right to opt-out: We do not sell personal information to third parties
Right to non-discrimination: We will not discriminate against you for exercising your rights

How to Exercise Your Rights

To exercise any of these rights:

Email: customerservice@neumanndesigns.com with “Privacy Request” in the subject line
Phone: +1 (475) 346-4780
Mail: 3 Juniper Ln, Riverside, CT 06878, USA

We will respond to verified requests within 30 days (or as required by applicable law).

9. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately. Parents who believe we have collected information from their child should contact us immediately.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Marketing and Communications

Email Marketing

We only send promotional emails with your express consent
Each email includes an easy unsubscribe option
We process opt-out requests within 10 business days
We may still send transactional emails (order confirmations, shipping updates)

Newsletter Subscriptions

Subscription is voluntary and can be canceled anytime
We use your email only for our communications
We do not share newsletter subscriber lists with third parties

12. Cookies and Tracking Policy

Types of Cookies We Use

Essential cookies: Required for website functionality and checkout
Analytics cookies: Help us understand website usage (Google Analytics)
Marketing cookies: Enable personalized recommendations and advertising
Preference cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through:

Our cookie preference center (available on our website)
Your browser settings
Third-party opt-out tools (Google Analytics opt-out, etc.)

Disabling essential cookies may affect website functionality and your ability to make purchases.

13. State-Specific Privacy Information

Nevada Residents

Nevada residents have the right to opt out of the sale of personal information. We do not sell personal information to third parties.

Other State Laws

We comply with all applicable state privacy laws and will update this policy as new regulations take effect.

14. International Visitors

While our website may be accessible internationally, we only sell products and provide services to customers in the United States. If you are visiting from outside the U.S., please note that any information you provide will be transferred to and processed in the United States.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make changes:

We will post the updated policy on our website
We will update the “Last Updated” date at the top
For material changes, we will provide 30 days’ notice via email when possible
Continued use of our website after changes constitutes acceptance of the updated policy

16. Data Breach Notification

In the unlikely event of a data security incident that affects your personal information, we will:

Investigate the incident promptly
Notify affected customers within a reasonable timeframe
Provide information about what happened and steps we’re taking
Offer guidance on protecting yourself if necessary
Comply with all applicable breach notification laws

17. Contact Information

For questions about this Privacy Policy, to exercise your privacy rights, or for any privacy-related concerns:

Privacy Officer – Neumann Designs & Accessories LLC

Email: customerservice@neumanndesigns.com
Phone: +1 (475) 346-4780
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

For Privacy Requests

Please include “Privacy Request” in the subject line and provide:

Your full name and email address
Specific details of your request
Verification information (order number or account details)

We will respond to privacy requests within 30 days as required by law.

Notice: This Privacy Policy applies exclusively to information collected through our website and services. It complies with applicable U.S. privacy laws including CCPA. For specific legal advice regarding privacy matters, please consult with a qualified privacy attorney.